Job Description

Responsible for planning, pricing, and arranging travel experiences to southern Africa for travelers through international agents.
Responsibilities

Evaluate client requirements including interests, needs, and budget constraints
Provide timely quotes for all requested services
Make reservations for requested services
Acknowledge receipt of requests from agents
Respond to requests and send written confirmations
Organize client files according to company standards
Input reservations into Tourplan system
Confirm services with suppliers
Maintain ongoing communication with agents regarding reservation status, payments, deadlines, and reservation terms
Coordinate Meet and Greets when necessary
Manage documentation for all reservations:
Plan itineraries and layout
Prepare travel packs for clients
Issue vouchers and rooming lists
Maintain filing system
Ensure timely invoicing of clients for all services and provide invoices promptly
Handle payments and address account inquiries
Arrange tour guide services as needed
Secure competitive rates with preferred suppliers

Proficiency in analyzing detailed group costs and itineraries
Ability to negotiate availability and rates with suppliers
Strong knowledge of South African and regional geography
Excellent product and logistical understanding

High school diploma or equivalent
Preferably a qualification in Travel & Tourism
Minimum of 5 years of experience working with groups and group series in the tourism sector
Familiarity with Tourplan software is advantageous