We’re partnering with one of South Africa’s most prominent retail powerhouses, known for its strong brand presence, national footprint, and people-first culture. Headquartered in Cape Town’s CBD, this employer is looking to appoint a driven and experienced Manager for Early Stage Collections to lead a high-volume, high-impact call centre operation.

If you’re an expert in collections strategy, passionate about operational excellence, and ready to lead a team of 200+ professionals in a dynamic and fast-paced environment, this could be the career-defining opportunity you’ve been looking for.

Key Responsibilities:
Manage daily operations of a 200+ seat inbound and outbound early-stage collections call centre
Ensure team adherence to processes and achievement of delinquency and bad debt targets
Lead and mentor collection supervisors, ensuring training, development, and succession planning
Implement performance management strategies and foster a culture of accountability
Analyse operational performance data and propose initiatives for improvement
Collaborate across departments to optimise collections strategy and operational efficiency
Ensure compliance with company policies and evolving legislation
Drive recruitment and skills development aligned to business goals
Troubleshoot and collaborate with support teams to refine dialler strategies and technology use

Matric essential; tertiary qualification is advantageous
Minimum 5–7 years of experience as a Collections Manager in a high-volume environment
At least 7 years of end-to-end collections industry experience
Strong understanding of early-stage collections practices and compliance standards
Hands-on experience across various levels—agent to supervisor—is highly valued
Proven leadership in team development, training, and performance optimisation
Analytical mindset with the ability to interpret reports and recommend strategic actions
Confident in managing change and improving systems and procedures

Ideal Candidate Competencies:
Excellent time management and attention to detail
Strong numerical, analytical, and reporting skills
Proactive problem solver with a focus on continuous improvement
Skilled communicator with strong team and stakeholder engagement abilities
Able to perform under pressure and adapt quickly to operational needs

This is more than just a job—it’s a chance to lead a critical function in a large-scale, customer-focused business that values innovation, people development, and operational precision. If you’re ready to lead from the front and make an impact, we want to hear from you.